a. The seller is obligated to provide all required trading documents, EID (owner identification), and tax documents; otherwise, the seller's profile will not be activated.
b. Seller is responsible to accept orders within 48 hours.
c. Sellers must update product availability to avoid order cancellations.
b. Sellers must update product availability to avoid order cancellations.
d. Sellers are obligated to honor the product price as per listing if product price or stock are not updated.
e. Sellers must indicate in the product listing if a product is used or not guaranteed, both in the title and description.
f. Sellers cannot update prices or remove product listings before completing all pending orders.
g. All settlements will proceed to the seller’s account within 14 working days.
h. In case of any disputes, the seller is responsible for providing proof of packaging in good condition upon pickup by the courier partner.
2. Account Suspension and Termination Conditions
A seller's account may be suspended or terminated in the following cases:
a. Seller rejects the order 3 times.
b. Listing false information about product specification and warranty duration.
c. High return rate and bad customer reviews.
3. Return & Refund Policy
Compensation will be applicable by the seller if eMall had to compensate customers because any of previous
a. All shipping fees will be paid by the seller in cases of product defects, opened or used items, or delivery of incorrect products.
b. Shipping fees will be paid by customers under all other conditions.
c. Once a seller receives an order, they must provide the product within 48 hours and in its original packaging.
d. After confirming an order with a customer, the seller cannot cancel the order. A penalty of 30% of the order price will be applied for cancellations.
e. If the seller ships the wrong product by mistake, the seller must reship the correct product at their own expense.
4. Seller Penalties and Responsibilities
a. Sellers will be charged 30% of the listing price if an order is unavailable or canceled after confirmation.
b. eMall reserves the right to apply further discounts to products. These discounts will be included in the invoice and adjusted from our commission.
5. Product Listing & Advertising
a. eMall offers competitive product listing and advertising services to increase sales and brand marketing.
b. Product listing ad fees may vary depending on the product category and can be commission-based or price-based.
c. eMall will provide marketing insights on a weekly or monthly basis, depending on the seller's package, to assist with marketing plans and pricing strategies.
6. Confidentiality
a. Sellers must maintain confidentiality of any data and information shared by eMall, including customer data, without prior approval.
b. eMall reserves the right to modify any term or condition with a 30-day notice period.
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